What guest get with Surge
Invest in our management services and watch as your property becomes synonymous with exceptional guest experiences.
Call or text (281) 612-4152
Guest Portal
With our dedicated Guest Portal guest always know all important property information and who to contact in the case of any issues or emergencies.
Seamless check-in and check-out process for effortless guest experiences
Convenient access to essential information such as door codes and reservation details
Easy updating of contact details and access to reservation specifics
Check In / Check Out
Surge Property Management ensures that every guest gains smooth access to the home and settles in comfortably. Likewise, we oversee timely check-outs and strive to ensure that guests have a fantastic experience throughout their stay.
24/7 Phone Communication
When words on a screen just won't cut it, guests can turn to our dedicated 24/7 phone support line for a seamless resolution to even the most intricate queries. Experience the reassurance of direct communication as our swift responses and personalized solutions leave guests feeling assured and satisfied.
Prompt resolution of guest issues, questions, or concerns, guaranteed
Bilingual support in both Spanish and English, with additional languages on the horizon
Swift response times ensure guest satisfaction is achieved sooner
Direct Booking Site
Surge Property Management recognizes the significance of a direct booking platform for business success. By circumventing online travel agencies (OTAs) and fostering repeat bookings directly, it cultivates lasting relationships with customers, nurturing ongoing investment returns.
Local Support
Experience the perfect blend of cutting-edge technology, seamless systems, and valuable data from renowned national short-term rental managers, all wrapped in the warm embrace of genuine hospitality and unwavering support. Surge isn't just another short-term rental management company in Houston – we're your local partner, dedicated to elevating your hosting experience to new heights.
Immediate support for emergencies, ensuring swift resolution
Regular inspections maintain top-notch quality standards
Enjoy peace of mind knowing your property receives expert care
Smart-lock Access
Smart locks are integral to Surge operations, serving both efficiency and security purposes. Each booking receives a distinct access code tailored to their stay, enhancing security by ensuring that access is limited to the designated time frame for each guest.
FAQs
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Surge Property Management lists your property on 7+ of the leading vacation rental sites. Our tech has the most stable integrations with the four major platforms(AirBNB, VRBO, Booking.com and now Google Vacation Rentals). We are also on Marriot, Trip Advisor, Expedia and many more! Ask your Surge sales representative for more details.
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We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
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We are currently successfully operating in the Houston market with operational infrastructure being setup in Austin, San Antonio, and DFW for mid 2025.
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Surge Property Management has a tech leading owner portal available for its property owners to keep them in the loop, instead of on the outside looking in.
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While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
